FAQs

General Hire Questions

How do I make a booking?

Please refer to the hire booking process under how to book tab at the top of the page.

Do you deliver DIY equipment?

Feel good Events does not offer delivery on DIY bookings. If you would like delivery and set up for a stress free party please go to our main website www.feelgoodevents.com.au

Why can't I select Saturdays, Sundays or certain other dates (greyed out)

Our warehouse is closed Saturday, Sundays and on Public Holidays.

We allow 1 full day to prepare and test your required equipment. This requirement means you are unable to book equipment 1 day prior to your requested pickup date. Please call our office on 1300 134 493 and we may be able to submit the request manually. Extra charges do apply.

For events held during the weekend, collections are to be made on Fridays & returned on Monday. This counts as a "Weekend Hire" which is the same charge as an overnight hire during the week. 

If a Victorian / Australian public holiday lands on a Friday or Monday the extra day will NOT be counted towards your hire and the cost of the hire will remain the same price as a "Weekend Hire". 

What are your opening hours?

Opening hours are:

10am to 5pm - Monday to Friday

My event is on a Saturday night. Can I collect Saturday morning?

Unfortunately not. We are not open for customer collections on the weekends. If your event is on a Saturday night then collection is to be made on the Friday with a return on the Monday. You will only be charged for a 1 days hire for collections made on a Friday with a return made on the Monday.

Can I return goods on a Sunday?

Unfortunetely not. We are not open on Sundays. All returns must be made during our open hours Monday-Friday. Be aware that collections made on Fridays must be returned on the Monday. Failure to return goods on the Monday between our office hours will result in additional fees. Please refer to our Hire Terms

Do I have to be over 18 to book?

Yes all hires must be made by an adult 18 years or over.

What payment methods do you accept?

Mastercard and Visa are the only payment method accepted through this site.

I'm concerned about providing my Credit Card information. What protection / security do you offer to keep my Credit Card information safe?

Payments made on Feel Good Events DIY are processed via SecurePay. SecurePay is a business of Australia Post (Australia's largest retail network operator).

SecurePay is PCI compliant meaning your personal information and data is protected by a global security scheme run by Visa and MasterCard.

All Credit Card information and personal information is kept encrypted - even from us! Feel Good Events DIY does NOT have access to your Credit Card / Personal data.

What Identification do I need to hire?

The person picking up the equipment must have a Victorian drivers license. Learners permits or passports will not be accepted.

If you have selected the "courier / taxi / uber" option for pick up the booker will require to upload a copy of their drivers license. The courier / taxi / uber driver collecting the hired equipment will not be required to provide their drivers license. 

What if I don't have an Australian Driver's Licence? Can I use my passport?

Passports will not be accepted as ID. Friends or family members with a valid Victorian licence can collect on your behalf.

Do I have to pay in advance or can I pay on the day?

All hires must be paid for when booking through this website.

Can I pick up my booking the day prior to my event?

Your equipment is only allocated to you for the hire period specified on your booking confirmation. Collections made made outside these times will incur additional charges. 

Can someone else Pick-up/Return my booking?

Yes someone else can pick up your equipment but they will need the suitable ID mentioned above. Please also be aware that the person picking up equipment and signing on pick up will be taking full responsibility for the hire and any damages that may be caused.

Can I book under a company or business name?

Yes you are most welcome to book under a business name but the person picking up equipment will still need the correct ID and will be responsible for the equipment whilst on hire.

When can I pick up my booking?

Your pick up times will be sent to you in your booking confirmation once you book on line. All hires pick up and return times are usually 10am to 5pm

When am I required to return my booking?

You are required to return your equipment the next business day unless another day has been booked or specified on your booking confirmation.

Do I have to pay a security bond?

No. In the event of loss or equipment damage Feel Good Events DIY will issue you an invoice and your Credit Card charged for the replacement/repair fees of the equipment.

Do I have to pay for damaged or lost equipment?

Yes all lost all damaged equipment must be paid for by the hirer. If equipment is returned damaged or excessively dirty extra costs will be incurred.

What happens if I don't return my equipment on the specified date?

If equipment is not returned on the specified date an extra days hire will be charged which is half the normal daily rate.

Is all the equipment tag and tested?

Yes all equipment is plugged in and tested as well as safety tested and tagged to make sure all equipment is safe.

What happens if I have a problem after hours?

All equipment is tested prior to being hired out. If any issues arise while the equipment is on hire please contact us as soon as possible. We do not have an after hours service. All enquiry calls must be made within our operating hours. We encourage you to set up the hired equipment as early as possible and test it while within our office hours. We are only able to assist with any issues during our open times. 

 

What happens if something stops working during the event?

In the unlikely event that a fault with the equipment occurs that is not caused by the hirer a refund will be provided upon return and assessment of equipment.

Is the equipment insured if it is damaged, lost or stolen?

The equipment is not insured for damage, loss or theft  while on hire. It is the responsibility of the hirer to ensure goods are returned in full and without damage. 

The credit card number of the hirer will be charged for any damage or loss of goods.

Can I get a discount if I hire multiple items?

No we do not give discounts on our equipment as it is all priced at a competitive rate.

What happens if I want to cancel my booking?

If you wish to cancel your booking you will need to contact our office during business hours by phone or by email.

Will I get a refund if I cancel my booking?

More than 5 business days before your hire date: 

Should you decide to cancel your booking more than 5 business days before your hire date, a credit of the full amount will be applied to your account. Credits are valid for a period of 6 months from the original pick up date. Refunds will not be given for cancellations. 

Within 5 business days of your hire date:

Refunds / Credits will NOT be given if you wish to cancel your order within 5 days of your intended pickup date.

This is due to restricting the availability of that item to other potential customers.

Feel Good Events will refund the full payment amount or provide an exchange of the same or similar item if the product is proven to be faulty and not working as intended (tests to be made by our warehouse staff).

Returns, Exchanges or Refunds will NOT be honoured if:

  • Goods are found not to be faulty by our warehouse staff
  • Found that the fault has been made by the hirer whilst in their care (replacement/service fees will apply)
  • The hirer has not followed the instructional material accessible on this website

Please note that all equipment is cleaned and tested prior to the customer collecting their hired equipment. Instructional guides can also be found for certain products under their relevant pages on this website.

I want to remove some items from an order I placed and paid for. Can I receive a refund for the items no longer needed?

More than 5 business days before your hire date: 

Should you decide to remove an item/items from your booking more than 5 business days before your hire date, a credit of the amount of the removed items will be applied to your account. Credits are valid for a period of 6 months from the original pick up date. Refunds will not be given for cancellations. 

Within 5 business days of your hire date:

Refunds / Credits will NOT be given if you wish to remove items from your order within 5 days of your intended pickup date.

This is due to restricting the availability of that item to other potential customers.

Can I arrange a courier to pick up and return my equipment?

You now able to arrange a courier to collect and return equipment. The booker select this option at the time of booking and must submit a copy of their drivers license in order for the booking to be valid.

Be aware that damages or loss of items occurred while in the possession of the courier / taxi / uber is the responsibility of the booker.

Will the equipment fit into my car?

In most cases if you are just hiring sound and lighting products the equipment will fit in any size car as long as the car is empty on pick up. If you are hiring furniture or lots of items you will need a large 4wd or van to pick up equipment. If you are unsure please contact our office.

Can I pick up my equipment with a ute or trailer?

Open utes or trailers will not be permitted to pick up your equipment. Refusal of hire will be applied if you do not have suitable transport for your equipment.