Hire Terms & Conditions

General

All Equipment listed on feelgoodeventsdiy.com.au is DIY only. Delivery is NOT available for DIY Hires.

Payment

Payments are to be made by credit card ONLY using an Australian Owned online secure payment system (SecurePay). No cash payments.

We only accept Mastercard and Visa.

Credit Card Security

Your Credit Card information is kept encrypted and secure on the SecurePay server (Feel Good Events DIY do not have access to view your Credit Card information). 

SecurePay is a business of Australia Post - Australia's largest retail network operator. 

SecurePay is PCI compliant meaning your personal information and data is protected by a global security scheme run by Visa and MasterCard.

Damages

The hirer of the equipment is liable for any damages to the hired equipment. An invoice for replacement / repair the damaged product will be issued to you via email and your credit card will be charged.

Pickup & Return

Pickup must occur between 10am-5pm on your allocated pickup day.

Return of the hired equipment must occur the next business day between 10am-5pm.

A Late Return fee (of 1 full days hire) will be charged on your credit card for every day you fail to return the hired equipment.

Pickups MUST be done in an enclosed vehicle. Open vehicles will be turned away. Refunds will not be issued for not being able to collect your hired equipment in an appropriate vehicle. 

Pickup and Return can be done by a family member, friend or courier (including taxi or uber). The booking number and the name of the hirer must be stated must be stated upon pickup.

For collections made by friends, family, courier, taxi, uber the hirer will be responsible for the equipment during the hire period. 

Support

Staff at Feel Good Events may assist in the loading and unloading of hired equipment upon collection / return.

Video Set Up Guides are available on many items on the website. Further written guides will be provided with your equipment hire when available.

Cancellations & Refund Policy

More than 5 business days before your hire date: 

Should you decide to cancel your whole order or want to remove items from an existing booking more than 5 business days before your hire date a credit will be applied to your account. Credits are valid for a period of 6 months from the original pick up date. A credit of the full amount of your booking will be applied for whole order cancellations. A credit of the amount of removed items will be applied to your account for items removed from your order. Refunds will not be given for cancellations. 

Within 5 business days of your hire date:

Refunds / Credits will NOT be given if you wish to cancel your whole booking or wish to remove certain items from your order within 5 days of your intended pickup date.

This is due to restricting the availability of that item to other potential customers. 

Feel Good Events will refund the full payment amount or provide an exchange of the same or similar item if the product is proven to be faulty and not working as intended (our warehouse staff will test the product).

Returns, Exchanges or Refunds will NOT be honoured if:

  • Goods are found not to be faulty by our warehouse staff
  • Found that the fault has been made by the hirer whilst in their care (replacement/service fees will apply)
  • The hirer has not followed the instructional material accessible on this website

Please note that all equipment is cleaned and tested prior to the customer collecting their hired equipment. Instructional guides can also be found for certain products under their relevant pages on this website.